1. Who these terms apply to
These terms of use (“Terms”) form an agreement between you and LaunchStrike (UEN 202631845R, registered at 63 Chulia Street, #22-08 OCBC Centre East, Singapore 049514). They govern your use of launchstrike.pro (the “Website”) and the professional services (“Services”) that we provide under a separate engagement letter.
2. Acceptance
By using the Website you confirm that you have read and agree to these Terms. If you do not agree, please stop using the Website. If you are engaging our Services on behalf of your organisation, you confirm that you have the authority to bind your organisation to these Terms and to the specific engagement letter we sign.
3. Eligibility
Our Services are designed for professional organisations. You must be at least sixteen years of age to browse the Website and at least eighteen years of age (or of age of legal majority in your jurisdiction, if higher) to submit a brief or to sign an engagement letter with us.
4. Engagements and payment
- A binding engagement is created only after both parties sign an engagement letter setting out scope, deliverables, timeline and fees.
- Fees are quoted in Singapore Dollars (SGD) and are exclusive of any taxes applicable in your jurisdiction.
- Growth Pod retainers are invoiced monthly in advance. Sprint and audit engagements are invoiced 50% on signing and 50% on delivery unless otherwise agreed.
- All invoices are issued by LaunchStrike. We may use a third-party payment processor to accept payment on our behalf.
- Media spend is billed directly by each ad platform to your organisation. We never receive, hold or refund client media budget.
5. Cancellation and change
We know plans change. The following applies unless the engagement letter states otherwise:
- Growth Pod retainers carry a three-month minimum, then continue month-to-month with 30 days’ written notice on either side.
- Fractional CMO engagements carry a six-month minimum with 60 days’ written notice thereafter.
- Sprint and audit engagements are fixed-scope. If you cancel more than 14 calendar days before the kick-off date, deposits are refunded in full less any documented work already performed. Within 14 days deposits are non-refundable but can be applied to a future engagement for up to 12 months.
- If we cannot deliver an engagement due to our own capacity issues, we will refund fees paid for work not yet delivered and, where useful, refer you to a vetted peer.
6. Your obligations as a client
- Provide accurate briefing information and keep it up to date.
- Grant timely access to the ad accounts, analytics, CRM and warehouse systems we need to deliver the Services.
- Respect the confidentiality of case materials, dashboards and templates we share.
- Do not resell, sub-license or publish our proprietary methods, playbooks or templates without our written consent.
- Behave respectfully and professionally in all sessions, whether in-person or online.
We may pause or terminate an engagement, without refund of work already performed, if a client materially breaches these obligations.
7. Intellectual property
All materials produced by LaunchStrike as internal tooling — including our audit playbooks, experiment templates, scoring frameworks, dashboards and this Website — are the intellectual property of LaunchStrike and are protected by copyright and, where relevant, trademark law. You receive a perpetual, non-exclusive, non-transferable licence to use the specific deliverables produced under your engagement letter internally within your organisation.
Client-specific outputs — the creative concepts, landing pages, dashboards and copy we produce for your engagement — are assigned to you on payment of the related invoice.
8. Acceptable use of the Website
You agree not to:
- Use the Website for any unlawful purpose or in any way that could damage, disable or overburden it.
- Attempt to gain unauthorised access to any part of the Website or its underlying systems.
- Introduce malicious code, scrape at scale without permission, or bypass rate limits.
- Reproduce large portions of the Website content without written consent.
9. Content you provide
When you send us a message through our contact form or interact with us during an engagement, you confirm that the content you submit is truthful, is yours to share, and does not infringe any third-party rights. We may remove or refuse to store content that we reasonably consider to breach these Terms or any applicable law.
10. Third-party links
The Website may contain links to third-party websites for convenience. Those websites are outside our control and we are not responsible for their content, privacy practices or availability. Following such a link is at your own risk.
11. Disclaimer and limitation of liability
We take reasonable care in preparing our recommendations, but performance in paid media, SEO, CRO and lifecycle marketing depends on many factors outside our control — including platform policy changes, macro conditions and your product experience. Numbers shown in case studies or forecasts are historical or projected, not a guarantee of future results.
To the maximum extent permitted by Singapore law, our aggregate liability to you for any claim arising out of or in connection with the Website or an engagement is limited to the fees you paid to us in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for personal injury caused by negligence or for fraud.
12. Force majeure
Neither party will be liable for delay or failure to perform caused by circumstances outside its reasonable control, including natural events, public health measures, industrial action or infrastructure failures. Where possible, we will reschedule affected engagements or offer a credit.
13. Governing law and disputes
These Terms are governed by the laws of Singapore. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Singapore. If mandatory consumer-protection rules in your country grant you stronger rights, those rights are not affected.
14. Changes to these Terms
We may update these Terms from time to time. The most recent version will always be available at this URL, with the “last updated” date shown at the top. For material changes we will give existing clients at least 30 days’ notice by email before the change takes effect for any renewed engagement.
15. Severability and no waiver
If any provision of these Terms is held to be invalid or unenforceable in whole or in part, the remaining provisions will continue in full force and effect. Our failure to exercise or enforce a right under these Terms will not constitute a waiver of that right on any future occasion.
16. Contact
Questions about these Terms can be sent to [email protected], addressed to the Legal Team, or by post to our registered address in section 1. We aim to acknowledge every legal enquiry within two working days and to provide a substantive answer as quickly as the matter allows.